Q. How do I return my order for exchange or refund?
If you want to return an item for exchange or refund, you must download a Returns Form. All returns must be in an unworn condition, be in their original packaging and have all labels still attached. Any item with tags removed will not be accepted for a refund. Garment inspections are carried out on all items returned.
N.B. As a matter of hygiene refunds and exchanges are not available on underwear, earrings or any other intimate items unless they are deemed faulty.
Q. Where do I send my return?
Your return item should be sent along with your downloaded returns form to the address below. Items should be sent via a recorded method of postage and be adequately insured during transit as we do not take responsibility for items lost or damaged in transit.
Q. How do I contact Customer Services?
All e-mail messages are treated as a priority. You are also welcome to contact us by telephone on 01292 619100. We are open 9.30am to 5.30pm (GMT) Monday to Saturday & 12.00pm to 4.00pm (GMT) Sunday. For the quickest response, we recommend you contact us by email at firstname.lastname@example.org
Q. What payment methods are accepted?
We accept Visa, Master Card, Delta, Klarna, Diners and Switch debit cards. We also accept payments via Paypal.
Q. Is my credit card charged at the time of making my purchase online?
Q. Is my personal information kept private?
All of the information you share with us is kept completely private and confidential. At no point will we share, rent or sell your personal information without your consent.
Q. What if an item is out of stock?
All items are subject to availability. In the unfortunate event that items you order are out of stock we will try to contact you at the email address you provided. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. In order to try and avoid these instances once an item is sold out it will be removed from the website at the earliest opportunity.
Q. Where can I find my tracking number for my order?
You will receive a tracking number via text and email sent by DPD.
Q. How will I know if you have received my order?
After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. Only after your credit card details have been approved, the delivery address has been verified and the item(s) located, will your order be accepted and the item(s) shipped. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and refunded in full for the out of stock item.
Q. How soon will I receive my order?
Goods dispatched within the UK will normally be delivered within 3-5 working days after the order has been accepted.
Q. How much are shipping costs?
Free until further notice with the UK. Check our delivery details page for world wide and Europe costs.
Q. Can I change my shipping address once by order has been dispatched?
We are unfortunately unable to redirect orders once your items have been dispatched.
Q. Can I have order delivered to an address other than that of my registered credit card?
Orders can be shipped to a second address, as long as the order meets our credit checks.