If you want to return an item for exchange or refund, you must download a Returns Form. All returns must be in an unworn condition, be in their original packaging and have all labels still attached. Any item with tags removed will not be accepted for a refund. Garment inspections are carried out on all items returned.
Any unsuitable items must be returned within 14 days of receipt.
N.B. As a matter of hygiene refunds and exchanges are not available on underwear, earrings or any other intimate items unless they are deemed faulty.
Items should be sent via a recorded method of postage and be adequately insured during transit as we do not take responsibility for items lost or damaged in transit.
We are currently experiencing some delays in our Returns Department, however our team are working tirelessly to process all return requests ASAP.
At this time we are estimating it will take between 7 - 14 working days from your parcel arriving at our warehouse for us to process your return.
- We do not send notification once a parcel has arrived back at our warehouse, instead you will receive an email once your return has been unpacked and processed by our Returns Team.
- You can check the status of your parcel using the tracking number from your postal receipt.
- For any refunds we advise allowing up to 3-5 working days for the funds to appear in your account.
We really appreciate your patience and understanding during this extremely busy period and our Customer Service team are working hard replying to your queries.
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